We respond promptly — often the same day — and always within one business day. You’ll hear from a knowledgeable team member, not an automated system.
Your BioStar Equine Consultation
Your Horse Comes First
If your needs are complex or you have layered questions, we offer one-on-one consultations free of charge in order to provide individualized attention. We want to support your horse. We may recommend our BioStar supplements, or we may suggest a completely different approach.*
Let Us Help
You and your animals deserve real support
✔ Expert advice from real people
✔ Whole food supplement guidance
✔ Fast, thoughtful responses
✔ Personalized recommendations
✔ Support rooted in experience — not algorithms
We Recommended Reading:
For the best comprehensive yet simple reference guide for your horse's whole food diet, check out Tigger's Book: Whole Food for Horses!
Enjoy Kemosabe's whole food diet tips for dogs, recipes, stories, and more in Tigger's book: The World According to Kemosabe.
Questions about contacting us?
How quickly will I hear back?
Can you help me choose the right supplement for my horse or dog?
We can offer personalized recommendations based on the information you give us. We may make suggestions for diet and a whole food approach, including adjustments based on age, workload, diet, and your goals.
What information should I include in my message?
Besides your main concern, you may add any information you feel is applicable. Some suggestions might be:
• The age and breed of your horse or dog
• Current diet, routines, and workload.
• Current supplements and/or medications.
If you're contacting us about an order, please include your name, phone number, and order number along with your message.
What if my horse or dog doesn’t like a supplement??
BioStar products come with a palatability guarantee. If you aren't satisfied, you may return the product for a refund if it's within 90 days. The best and quickest way to do this is to contact us by phone or email
It's possible that if your horse or dog is not responding, they may need a different approach. We are here to answer questions and recommend alternatives.
Please be advised that consultants at BioStar are not veterinarians.
We do not prescribe products or treatments for medical conditions, though we may educate you about feeding guidelines and BioStar supplements. The educational information BioStar provides is not a substitute or replacement for professional medical advice, diagnosis, or treatment.
Always consult your veterinarian before starting any new treatment approaches to determine if it is right for your animal.
(Your information is private and will not be shared with any 3rd party.)