We respond promptly — often the same day — and always within one business day. You’ll hear from a knowledgeable team member, not an automated system.
BioStar Customer Service - Second to None
Real Ingredients. Real Support. Real People.
Have a question about our horse supplements or whole food dog supplements? Looking for guidance on what your animal truly needs? You’re in the right place. When you reach out, you’ll connect with a real person who understands animals — not an AI bot, not an automated reply system.
We’re Here to Help
Whether you're:
Choosing the right supplement for your horse
Supporting your dog’s digestion, joints, or overall wellness with holistic nutrition
Looking for feeding guidance
Placing an order
Or just have a question
Our concierge-style service means we take the time to listen and provide expert, personalized recommendations.
You and your animals deserve real support
✔ Expert advice from real people
✔ Whole food supplement guidance
✔ Fast, thoughtful responses
✔ Personalized recommendations
✔ Support rooted in experience — not algorithms
Have Questions? Let’s Talk.
Call us: 1-800-686-9544
OR fill out the form below.
Questions about contacting us?
How quickly will I hear back?
Can you help me choose the right supplement for my horse or dog?
We can offer personalized recommendations based on the information you give us. We may make suggestions for diet and a whole food approach, including adjustments based on age, workload, diet, and your goals.
What information should I include in my message?
Besides your main concern, you may add any information you feel is applicable. Some suggestions might be:
• The age and breed of your horse or dog
• Current diet, routines, and workload.
• Current supplements and/or medications.
If you're contacting us about an order, please include your name, phone number, and order number along with your message.
What if my horse or dog doesn’t like a supplement??
BioStar products come with a palatability guarantee. If you aren't satisfied, you may return the product for a refund if it's within 90 days. The best and quickest way to do this is to contact us by phone or email
It's possible that if your horse or dog is not responding, they may need a different approach. We are here to answer questions and recommend alternatives.
Our mission is simple
• Improve the quality of life for horses and dogs
• Create the finest whole food supplements using sustainable farming practices
• Operate responsibly so we can continue innovating, supporting our team, and giving back
• We believe in doing things the right way — even when it’s not the easiest way.
• And that same philosophy carries into how we serve you.
When you reach out, you won’t get automation or generic responses. You’ll hear from a knowledgeable team member who takes the time to understand your horse or dog and offer thoughtful, personalized guidance.
Our Standards. Your Peace of Mind.
At BioStar, everything begins with real ingredients and real intention.
We formulate whole food supplements for horses and dogs using responsibly sourced, non-GMO ingredients — never petrochemical byproducts, never unnecessary fillers, never high-heat processing that diminishes nutrient value. Our dehydration and freeze-dry methods protect bioavailability, because how nutrients are processed matters.
Every product is tested for efficacy and palatability before it reaches your barn or home.
We are proud to be certified by the Non-GMO Project and headquartered in Gordonsville, Virginia — with a production team and customer support staff chosen as carefully as our ingredients.
Learn more about why we use non-GMO, freeze-dried, cold pressed, and bioavailable ingredients on our blog.
Our Product Guarantee
We stand behind every formula we create.
BioStar supplements are guaranteed for palatability and performance. If you’re not satisfied, we want to know — and we want to help. Sometimes it’s a simple adjustment. Sometimes your horse or dog may need a different approach. Either way, we’re always happy to talk through options and recommend alternatives.
If you’re not completely satisfied, please contact us within 90 days of purchase to arrange a refund or store credit.
If an item arrives damaged or was shipped incorrectly, reach out to Customer Service right away and we’ll make it right.
... For full details and return instructions, please review our complete guarantee policy.
Consider a Consultation
If your needs are more complex, you need in-depth conversation, or have layered questions, we offer one-on-one consultations free of charge in order to provide your horse or dog with individualized attention. We want to support your animal. We may recommend our BioStar supplements, or we may suggest a completely different approach.*
* Please be advised, the consultants at BioStar are not veterinarians.
We do not prescribe products or treatments for medical conditions, though we may educate you about feeding guidelines and BioStar supplements. The educational information BioStar provides is not a substitute or replacement for professional medical advice, diagnosis, or treatment.
* Always consult your veterinarian before starting any new treatment approaches to determine if it is right for your animal.
Tigger Montague, Formulator for BioStar