Refunds and Exchanges

If for any reason you are not 100% satisfied with one of our products, please return it for a refund or store credit within 90 days of purchase. Out-of-date products or products within 30 days of their expiration date will not be accepted for refund. If an item is damaged in transit or incorrectly shipped by BioStar, please contact Customer Service immediately.

If returning an item, we will email you a prepaid shipping label that you can print and place on your box to be dropped off at the nearest FedEx location. If you prefer another shipping method, you may send your return to:

BioStar Returns
1 Cleveland Street, Suite 800
Gordonsville, VA  22942

Please be sure to include your order number with the return. Once the item is received, we will credit your account or refund your credit card. For fastest service, call BioStar Customer Service at (800) 686-9544.